Helpful how-to's

Getting used to managing your medication might feel strange, but we’re making it as easy as possible for you to take control of your healthcare. Our helpful how-to's give you the knowledge and confidence to keep your Phlo account (and medication management) running smoothly.

Add an exemption
Add a prescription prepayment certificate
Choose your communication preferences
Get in touch with us
Order one-off (acute) medication
Place my first order
Postal delivery tips
Track my order
Update contact and address information

Something on your mind?

Explore our support & advice hub FAQs or get in touch with our Patient Care team to find out more.

Patient receiving delivery from Phlo

Join our pharmacy revolution

There’s no better time to become part of the Phlo community. Take control of your medication management and join the 1,000s of patients we’ve helped safely manage their medication.

Download the Phlo app and enjoy an enhanced experience!
Link to download app from Apple StoreLink to download app from Google Play store