The last thing you need is to worry about is being confused by healthcare jargon. Managing your medication should be easy, and that includes easy to understand language that helps you do that. Sometimes we have to use words or phrases you might not be familiar with, but we try to minimise these where we can.
Find what you need to know from our A-Z list. And, if you can’t see what you’re looking for? Contact our Patient Care team who’ll be able to help.
One of our postal delivery options sent via Royal Mail’s 24-hour tracked service
One of our postal delivery options sent via Royal Mail’s 48-hour tracked service
A short-term condition that is generally treated with a one-off medication(s) or treatment plan
A one-off medication prescribed for a short-term condition
A way of speeding up the Phlo checkout process which can be activated in your secure Phlo account
A condition that is often lifelong and can require repeat medication(s)
An NHS pharmacy with a license to dispense prescription medication and often the ability to offer patient consultations on premises
The estimated time of delivery of your order, based on updates from our selected delivery partners
When a medication is no longer available from the manufacturer
An NHS England pharmacy with a license to dispense and deliver medication with a patient visiting a physical premises
An NHS service used by prescribers (such as GPs) to send prescriptions to a patient’s the nominated pharmacy
An NHS issued certificate for patients who are exempt from paying prescription costs
The General Pharmaceutical Council who are independent regulator for pharmacists, pharmacy technicians and pharmacy premises in Great Britain
prescriptions that can be issued by an authorised medical professional other than a GP or doctor
The NHS IT infrastructure for health and social care in England, joining together over 23,000 healthcare IT systems in 20,500 organisations
Giving permission for a pharmacy to receive and dispense your prescriptions
Ordering the items on a prescription from your GP to be delivered to you
Over-the-counter medications which don’t require a prescription
This is an electronic system where prescriptions when sent to Phlo using the EPS. The PMR we use is called Titan.
An NHS issued prepayment certificated enabling you to pay in advance for medication
Sending a repeat medication request to your GP, either using Phlo or your GPs recommended method
The ability to live track your medication delivery, available to patients in our same-day delivery zones
Another name for a prescription (more commonly used in North America)
Patients who live in these areas can select a same-day delivery option when their order is ready to be completed (we’ll deliver within 4 hours of your order being completed)
A record of your care and medications, used by us to add repeat medication to your patient record.
Permission for us to access your Summary Cate Record
Our pharmacy team verifying your identity so we can enrol you
Get in touch with our Patient Care team with any queries or questions.
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