How Phlo works

The pharmacy in your pocket

Becoming a member of the Phlo community means you can relax. From easy medication management to speaking with one of our Phlo Pharmacists for accessible advice, let’s look at how Phlo works and how much simpler it can make your life.

Become part of the Phlo community

Phlo means freedom

Phlo means different things to everyone in our wellness community, and you’ve told us our easy-to-use online pharmacy means simplicity for everyone. Designed around you, we’ve removed the time-consuming hassle of repeat prescription admin. And if you need a one-off prescription, we’ve got you covered too.

See how Phlo works in our 60 second video.

Managing your medication with Phlo is as easy as 1-2…3!

Easy log in with your NHS details

1. Register with Phlo

  • Set up your secure Phlo profile with your name, date of birth and key contact details

  • If you have an NHS login, use that to access and manage your Phlo account

  • Select your GP practice so we can match your records on the NHS database and nominate us to become your pharmacy of choice

Manage your medication

2. Request your medication

  • Automatically request your prescription with your GP via our app - we'll liaise with your GP on your behalf!

  • Sit back and relax while your GP authorises your prescription request

  • We’ll let you know when it’s been approved

Track your delivery

3. Get delivery-ready!

  • Confirm your default delivery address or select any other preferred UK address

  • Choose from one of our flexible and fast delivery options (same-day delivery, or 24 and 48-hour tracked delivery options)

  • Finalise your order from the comfort of home, 24 hours a day

  • We’ll send you tracking info via email, text or push notification (whichever you prefer)

  • Track your medication delivery with ease and know when it’s arriving

Phlo works with your GP

We work directly with your GP, so you don’t have to. Simply request your medication through your secure Phlo account and we’ll do the rest. Our digital magic automatically sends your request to your GP. And once it’s approved we’ll let you know.

Your GP remains an important point in your healthcare journey. If you need to review your medication or discuss something important with your GP, we encourage you to contact them directly.

Want to know more? Read our community blog
How does Phlo work with my GP?

Phlo works with your GP
Photograph of Ingrid from our Patient Care Team

Speak to an expert about your health, anytime

Just because we’re a digital pharmacy doesn’t mean we’re not human. Our Phlo Pharmacist and Patient Care teams are on-hand to make sure you get the medication and advice you need. We believe managing your medication shouldn’t be difficult, and part of that is easily speaking to an expert about your health.

Meet the faces behind Phlo. Get to know our Phlo Pharmacist and Patient Care teams

Your healthcare team

Need to speak to someone?

Choose from a 1:1 telephone call, convenient email, or speedy online chat. Whichever works for you, we’re here.

Speak to our team

Flexible & fast delivery options

Wherever you are in the UK, we’ve got flexible and fast delivery options to suit your lifestyle and budget - we’ll always offer a free 48-hour tracked delivery option for NHS patients. If you’re registered with a GP in England we’ll dispense your NHS or private prescription direct to you. Our deliveries are seamless, discrete and trackable on the Phlo app.

Choose from

Prescription delivery

24-hour tracked
Prescription delivery

48-hour tracked
Prescription delivery

Sync with your NHS login

Using your NHS login details seamlessly syncs your Phlo account with your GP surgery. It might sound boring, but it means one less account password to remember and faster medication request approvals. Plus, a real-time connection with your GP means automatic prescription updates in your Phlo account.

Want to know more?
Read our community blog
Connnect your Phlo account to your GP

Photograph of person using NHS login within the Phlo app
Picture of happy people using phlo app on mobile phone

Phlo your way on the app

The complete Phlo experience is even better on our app. Whether you prefer to Phlo & Go while you’re out and about or enjoy a larger screen experience at home on your tablet, our top-rated Android and iOS apps are there for you.

Biometric login to keep things extra secure

Handy push notifications for the important stuff

The freedom to manage your medication anywhere

Something on your mind?

It’s hard not to have lots of questions about something so revolutionary, so we’ve pulled out our most-asked patient questions. If you can’t see what you need, check out our full support & advice hub.

What information do you need from me to join the Phlo community?
Do I need to tell my GP I’m using Phlo?
What happens after I submit my repeat prescription request?
How do I get a new medication prescription that’s not on my repeat list?
Does Phlo accept private prescriptions?
How much does NHS prescription delivery cost?
How do I know where my order is?
Can I add my family onto my account to manage their medication?
Can you send controlled medication and/or refrigerated items?
Patient receiving delivery from Phlo

Join our pharmacy revolution

There’s no better time to become part of the Phlo community. Take control of your medication management and join the 1,000s of patients we’ve helped safely manage their medication.

Download the Phlo app and enjoy an enhanced experience!
Link to download app from Apple StoreLink to download app from Google Play store