How to connect your Phlo account to your GP

February 16, 2022
5 minute read

Great news - we’ve made Phlo even faster and more convenient for you to use! Our team has been hard at work adding the ability for our patients to connect their Phlo account directly to their GP.

In this blog, we’ll explain in more detail how to connect your Phlo account to your GP, and how this is going to benefit you as a Phlo patient.

Why connect Phlo to your GP?

Simply put, connecting Phlo to your GP adds a range of benefits to your Phlo experience:

1. Fast-tracked prescription approval

Connecting your Phlo account to your GP enables our Pharmacy team to process your medication requests much quicker, resulting in an even faster service time! In turn, this leads to…

2. Fast-tracked medication ordering

Faster prescription requests processing means an overall faster medication ordering process, making Phlo even more convenient and reliable for our patients.

3. Automatic prescription updates from your GP  

Connecting your Phlo account to your GP means your prescriptions will now be automatically updated each time you log into your Phlo account. This will ensure that you always have the most up-to-date list of prescriptions in your account.

How to connect your Phlo account to your GP

Connecting to your GP is simple and can be done in just a few easy steps. Here’s how to do it:

1. Log in to Phlo account via a web browser

Head to your Phlo account using a web browser on your laptop, tablet, or phone.

2. Head to the new “Connect to my GP” section

Click on “Connect to my GP” link on the top banner or access “Connect to my GP” from the sidebar menu.

3. Choose how you would prefer to connect to your GP:

A.     Connect automatically using NHS login

B.     Connect manually

A.     Connect automatically using NHS login

This is the recommended option for connecting to your GP. As you’ll see, it’s much quicker and simpler to do than option B.  

Simply press on the blue “Continue using NHS login” button and follow the next steps. Once you’re done, you’ll be automatically connected to your GP.

It’s as simple as that! You can now start enjoying an even better Phlo service.

B.     Manually connecting to your GP

You may also choose to manually connect with your GP practice, in which case you’ll need to visit or call your GP practice and request an online services registration letter.

The letter will have unique pairing keys that authorise us to connect to your GP system:

  • Passphrase – also known as a Linkage Key
  • Organisation Code– also known as ODS Code/Practice ID
  • Account ID

Your practice may ask for some information to confirm your identity, and you could also be asked to fill in a short registration form.

It may take up to 14 working days to receive your registration letter via post, and some GP practices may allow in-person collection.

Once you have your registration letter, simply sign in to your Phlo account and enter the pairing keys under the ‘Connect to your GP’ page to complete the process.

Note: for security purposes, your pairing keys may be issued with an expiry date, so please enter them into your Phlo account as soon as you receive the registration letter.

We hope you’ll enjoy the new benefits that our team has been hard at work implementing. If you have any questions, feel free to reach out to our team – we’d love to help.

Content last reviewed on:
February 16, 2023
Next review date:
February 16, 2024
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