Contactless medication delivery

April 7, 2020
5 minute read
Cristian Halati

Updated December 2021: In these times, the safety of our patients remains a key priority at Phlo. We remain committed to offering contact-free medication delivery to all our patients. If you have any questions please get in touch with us.

Patient wellbeing is at the centre of every decision we make. As the COVID-19 situation evolves, and in response to the social distancing measures set in place by the UK Government, Phlo Digital Pharmacy has implemented a strict contactless prescription delivery process for all orders.

Contactless prescription delivery ensures that our patients will be able to continue to order and receive their medication as safely as possible. 

Contactless delivery means that:  

  1. Parcels/Prescription medication will not be handed directly to the patient, but will instead be placed near the door (e.g. on or near the doorstep) 
  1. Patients will be alerted of their delivery via doorbell etc, after which the delivery driver will step back from the door  
  1. At all times during the delivery process, a distance of at least 2 metres between the patient and the delivery driver will be maintained 
  1. The driver will confirm the name and the address of patient and view ID whilst maintaining a safe distance  
  1. Patients will no longer need to sign for their delivery. Instead, the signature required to confirm a successful and correct delivery of the prescription medication will come from the driver

Phlo’s pharmacy team will follow-up each delivery with a courtesy call to confirm that the delivery was successful.

Patients are advised to discard all packaging immediately and wash their hands with soap and warm water for at least 20 seconds. If they are unable to wash their hands, patients are advised to use a hand sanitiser which contains at least 60% alcohol before and after taking their medication.  

For our national postal service offering free 48 hour delivery, similar measures have been introduced by the Royal Mail. 

If you have any questions about these new measures, feel free to get in touch.

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