Insights

Phlo: What do our patients think?

November 2, 2022
6 minute read
Cristian Halati

Here at Phlo our patients are our number one priority. Every decision we make needs to pass our key question - will this create positive outcomes for our patients?

Since our launch in 2019 we’ve been asking ourselves that question and we’ve helped thousands of patients across the UK to manage their prescription medication in one easy place. Did you know, in 2022 to date, we’ve made over 40,000 deliveries to patients – ranging from the age of one to 97 years young.

We know each patient experience is different and the feedback we receive from you is crucial when reviewing our services. Every single review is read and analysed by Team Phlo to help improve our pharmacy and to help to change the lives of patients like you for the better.

So, whether you’re considering joining Phlo, you’ve been a patient for a while, or you’re about to submit your first order with us, here’s a snippet of what our patients are saying about Phlo Digital Pharmacy.

Here are some of our favourite Trustpilot reviews:

Using Phlo is quick, easy and convenient

“Excellent service from Carrieann - it was such a delight and joy to have her help me transfer my designated pharmacy to Phlo. She was very efficient, warm, friendly and most helpful. Surprised that I received the medication the same afternoon she completed the registration. Very happy with the service and will happily recommend others” - Laura, 5-star review on Trustpilot
“This is the future of the chemist shop. Everything is done online through a brilliant app that links with the NHS system. All I need to do is request my medication through the app and within two days it’s posted to me at home. Fantastic and highly reliable service - and no cost” - Rob, 5-star review on Trustpilot

Phlo offers unparalleled convenience and control over your healthcare  

“Excellent service, app is easy to navigate and Phlo sends me reminder e-mails, so I don't forget to order my prescription. Delivery is always on time if not quicker. Couldn't be happier with a stress-free way of getting my monthly prescriptions.” - Samantha, 5-star review on Trustpilot
“God's gift to disabled people! After my old pharmacy was taking up to 16 days to get my full order together, this service has been absolutely gobsmackingly amazing. I can track my orders, they're lightening quick and I don't have the stress and inconvenience of multiple trips to the chemist - which as I'm reliant on crutches to walk, is something I am very, very grateful for. Please, never change!” - Natalie, 5-star review on Trustpilot

Our real-time delivery in London and Birmingham is unmatched by any other pharmacy

“Pharmacy of the future! Excellent service, staff are attentive and always available to help you out. The option for fast same day delivery is a very exclusive feature that is useful to have when you need medication quickly. Phlo is the future of pharmacies. Can’t wait for it to expand and improve even more to transform the hassle of traditional pharmacies.” - Manny, 5-star review on Trustpilot
“Fast and efficient! Got the prescription delivered to my door within a couple of hours from ordering and cheaper than NHS! This saved the hassle of having to goto a pharmacy and I am able to start my course of medicine even sooner.” - Laura, 5-star review on Trustpilot

Our team strives to be as helpful as possible

“Excellent! As usual Phlo went above and beyond my expectations. The gentleman I spoke with this morning was so kind and helpful - and really helped me out. Thank you” - Danella, 5-star review on Trustpilot
“Thank you Phlo. Had an absolute nightmare with the GP practice to get this repeat prescription but Phlo were hugely helpful, understanding and a pleasure to deal with. It took 5 days but we got there. Thank you for making a horrible experience elsewhere much better and easier to cope with. Great service.” - Ms D, 5-star review on Trustpilot
Curious to read more?

Read all our Trustpilot reviews here and see why we’re rated 4.9 stars. If you’re a Phlo patient, we’d love for you to share your positive experiences with the Phlo community.

We’re always here for you. If you have any questions about your medication, or anything to do with your Phlo experience, get in touch with our friendly pharmacy team who can offer you advice and guidance.

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