Phlo: What do our patients think?

May 25, 2020
6 minute read
Cristian Halati

Since Phlo Digital Pharmacy launched in October 2019, our goal was to place the patient at the heart of everything we do. Our aim at Phlo is to be most patient centric pharmacy in the UK by creating an innovative and tech enabled pharmacy service.  Our innovative same-day delivery pharmacy service is just the start.

At Phlo, we are proud of what we have built, and we continue to look forward as we constantly improve our service, to ensure patients across the UK can order their prescription medication as easily and efficiently as possible. 

Patient feedback is vital for Phlo as we are constantly looking to improve our service. So far, our Trustpilot patient reviews have been excellent, but our journey is just beginning, we are delighted that Phlo has been able to help so many different people across the UK.  We spend a lot of time communicating the benefits of the Phlo service and how it can help people access their medication when and where they need it. However, don’t just take our word for it. 

In this blog, we’ve taken real patient reviews from real patients highlighting the top 5 reasons why people have chosen Phlo Digital Pharmacy.  

Here are some of our favourite Trustpilot reviews:

Registering and getting started with Phlo is quick and easy  

Anna, 5 star review on Trustpilot:  “A fantastic and innovative service. Quick and easy to use enrol my NHS doctor with Phlo. Managed to get my repeat prescriptions delivered without any hassle to my work during the day, no more running to the pharmacy at lunch!” 
Alyna, 5 star review on Trustpilot: “Easy to setup, order and book your slots. A good service for people too busy to go to the pharmacy to pick up their monthly prescriptions.” 
Raj, 4 star review on Trustpilot: “Phlo is a quick and easy website to use as well as very user friendly. The website is designed in such a way that it is so easy from ordering to delivery. The help given by the support consultant is also fabulous where I was walked through each and every step with patience and without being pressured”  

Phlo offers unparalleled convenience and control over your healthcare  

Zoe, 5 star review on Trustpilot:  “This was my first order with Phlo and it was simple from start to finish. Signing up was easy, payment was easy, being able to specify a date for delivery was exactly what I wanted and finally, it all arrived on time, with no fuss. An excellent service.” 
Carla, 5 star review on Trustpilot: “Honestly, brilliant. My doctor filed my prescription at 11am & it was delivered to by house by Phlo by 5pm that same day in a nice bag with tissue paper covering the medication for privacy! Highly recommend.” 
Habib, 5 stars review on Trustpilot: “First time using their service and was very impressed! Great communication from the pharmacist, super fast delivery (within 2 hours) straight to my door and I could track the process easily online.” 

Our real-time delivery in London and Birmingham is unmatched by any other pharmacy 

Taylah, 5 star review on Trustpilot: “Amazing attention to detail, prompt delivery and impeccable packaging! Felt really personalised with hand written note”  
Emma, 5 star review on Trustpilot: “Fast friendly service, ordered and delivered the same day and you can track the courier on a map. Excellent”  
Abdul, 5 star review  on Trustpilot: “Excellent fully tracked service, love the way they inform you of all the steps of the way of the medication delivery”  

Our pharmacy team strives to be as helpful as possible  

Jeanette, 5 star review on Trustpilot: “So helpful. Always there to answer queries no matter how trivial. An excellent service”  
Sharon, 5 star review on Trustpilot: “Have had to contact Phlo by phone a few times. Every time I’ve been treated with respect, and the team are friendly and helpful. Recommended!”  
Damian, 5 star review on Trustpilot: “The tech all works beautifully, delivery is prompt and reliable, and if you phone up you get to speak directly to a switched on, knowledgeable, helpful, professional pharmacist”  

We help our patients stay safe during the COVID-19 crisis 

Kelly, 5 star review on Trustpilot: “Quick, efficient service. In the current climate I am avoiding going out and this service is a lifesaver!” 
Caroline, 5 star review on Trustpilot: “Phlo have been an absolute godsend and I've been blown away by the level of service from the pharmacists, delivery team and help team. Due to underlying health conditions, I've actually been social distancing since January and Phlo have been a literal life-saver!” 
Andrew, 5 star review on Trustpilot: “COVID-19 is in full-swing in London, and it's no friend to an asthmatic! For this reason I decided it would be better to buy the medication online than queue at the local pharmacy. I thought the obvious choice would be to get Boots to deliver it to my door. Two attempts over three weeks (rejected), an hour in the telephone holding queue (I hung up), and finally an email in which I was informed that I needed to get a signed prescription sent to them by post. I gave up and called Phlo. They called my surgery and the medication was delivered to my home within 4 hours.” 

If you would like to register with Phlo Digital Pharmacy and have your medication delivered directly to your home, you can do so here

Check out our Trustpilot reviews here.

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