Culture

Meet The Team: Pavan Kular

August 17, 2021
6 minute read
Lucy Drennan

In the next instalment of our Meet the Team Series, we speak to Pavan Kular, our Birmingham Pharmacy Manager. Pavan tells us more about his role, walks us through a typical day, and explains why online pharmacy is where the future is heading.

Tell us a bit about your background and what made you decide to become a pharmacist?

For me, I always wanted to do a job that helps other people and that gives me the opportunity to give back to society. I also have several family members who are Pharmacists and I was always brought up around medical professionals, so becoming a Pharmacist seemed like a natural fit for me. I was born and raised in Birmingham and studied pharmacy at university in Kent.

What does your role entail at Phlo and what does a typical day look like for you?

As the Pharmacy Manager of the Birmingham branch, there is a lot going on to manage the day-to-day tasks. Typically, the first thing I do is check if there are any immediate same-day prescription deliveries that need to be processed straight away and I get these organised. Then I check all the prescriptions and ensure we have the stock and make any orders for more to come in later that day. During the day, it’s a matter of processing everyone’s prescriptions, making sure their medication is ready. I usually receive a few phone calls from patients as well with queries regarding their medication, so I’ll spend some of my day chatting to our patients.

Once that side is done, I work on the enrolment of new patients who have registered with us. I make sure their details are correct and their repeat medication is on their account and correct. Then at around 4pm, I make sure everything is packed and ready to go out with Royal Mail and all other orders are ready to be collected by other couriers.

What makes Phlo different and what attracted you to the role?

What attracted me initially to the role was that I hadn’t experienced any other side of pharmacy other than community-based pharmacy and I wanted to try something a bit different. In my opinion, online pharmacy is where the future is heading and Phlo seemed the perfect fit for that.

The first thing that attracted me to Phlo was the website because I think it’s very sleek and has a good design. I also read some of the TrustPilot reviews from patients who were very complimentary of Phlo and I immediately thought I wanted to be part of that.

What (in your opinion) is the most important aspect of your job?

Working in the pharmacy sector, the most important aspect of my job is providing patient-centred care. As a Pharmacist, my main goal is to make sure that our patients have their correct medication, that they receive it on time and that everything is running smoothly and safely as expected. This is absolutely fundamental when we are dealing with people’s medication and healthcare needs.

What do you most enjoy about your role?

What I like the most about Phlo is how collaborative all the teams are. Everyone speaks to each other and there is great communication which you don’t often see in other big companies. At Phlo, we all share parts of our role and how it impacts the rest of the team, so you always know what’s going on. Everyone is also very approachable and friendly, and you can have a conversation with anyone no matter how senior they may be. For example, I really like how involved Phlo’s CEO Nadeem is in the day-to-day operations of Phlo.

What motivates you and what are your core values?

For me, what motivates me is a job that is current and moving with the times. I think the way most businesses are heading especially after the pandemic is online and I think we’ll see a lot more of that as well as working from home. Phlo is a pioneer of that in terms of pharmacy, so it was a great move for me and it motivates me to see where it’s heading. I see that in the future, Phlo may venture into drone delivery and I find that very exciting.

What do you like to do in your spare time?

I was really into martial arts and I loved muay thai boxing which I’d love to pick back up again now I’m back in Birmingham. I used to play field hockey too for 7 years so I enjoy sports mostly.

What’s your favourite thing about living and working in Birmingham?

Having my friends and family around me as Birmingham is home for me. After university I worked in Buckingham as a pharmacist for a while and getting this job with Phlo was my route back home. Also having a job I really enjoy in my home city motivates me.  

My favourite restaurant in Birmingham is Bodego Cantina which is Mexican and it’s the best Mexican food I’ve had and right in the heart of the city too.

If you'd like to join the Phlo team and help us shape the future of Pharmacy, check out our vacancies on our careers page.

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