Meet the Team: Lauren Lindsay, People & Culture Manager

October 27, 2021
6 minute read
Lucy Drennan

Tell us a bit about your background and what attracted you to working with Phlo?

I studied Marketing & Management Science at Strathclyde Business School then worked in recruitment and talent acquisition for several years. I’ve recruited for hundreds of businesses, from start-ups to blue chips, across a full spectrum of roles worldwide.  

After that, I began working with companies on not just attracting talent, but how they can create a positive employee experience. When I read about Phlo, the idea of establishing this and embedding the People strategy was really appealing. I loved the company’s mission and where they were in their journey, so it felt like a great time to join.  

What does your role entail at Phlo and what does a typical day look like for you?

My scope covers many aspects in the People space including HR, talent, reward, culture, engagement, wellbeing, L&D and internal comms.

One of the things I love most about my job is that there's never a typical day! However, my main focus areas are: engaging employees to get their views on different aspects of work, mapping out initiatives and policies to embed the People agenda, advising managers on all things people-related, horizon scanning for incoming trends and promoting best practice across the employee experience.

How do you support the staff at Phlo and ensure everyone is happy in their roles?

Whenever I join a new company, the first thing I do is have 121s with all the staff. This helps me understand every employee and the culture, and I use this to form the basis of my agenda. Engagement surveys are also useful to get hard data on specific topics. I speak with different stakeholders every day to sound check new ideas and get feedback.  Most importantly, I work closely with management and leadership teams to ensure there’s an ever-present people consideration in commercial decisions.

What do you enjoy most about your role?

The most rewarding part of my role is creating initiatives that allow people to gain a more meaningful experience from work. I believe our employments can be a great source of fulfilment and support. By launching things like flexible working, WFH, family-friendly policies, career pathways and wellbeing benefits, your job can really enhance all aspects of your life.

What makes Phlo different and why should people join us?

Phlo is such a unique company. It’s a Scottish start-up. It’s tech-for-good. We’re definitely on a journey which is exhilarating if you enjoy riding the waves that come with building a business. The people at Phlo are so warm, talented and collaborative that you’ll feel part of the team right away.

There’s a huge amount of pace and change which gives employees the opportunity to influence how we evolve which is rare. Phlo's got a rewarding future ahead and I think one day the staff will look back and see that they’ve created something really special. If any of that sounds up your street, please hit us up!

Can you tell us a bit about your next project with Phlo and what makes Phlo a great company to work for?

We have so much planned for the People agenda at Phlo! It’s already an exciting place to work, but we’re going to be levelling up in a big way over the next 12 months. We’ve recently launched enhanced family policies to cater for different journeys through parenthood. We’ve also taken a firm stance on how we support employees through bereavement and miscarriage.  

Next, I hope to be bringing to life increasingly flexible ways of working, career pathways, continuous feedback culture, wellbeing benefits and new L&D options.  

What motivates you and what are your core values?  

I’m motivated by doing things that feel meaningful, authentic and best practice. So, if my job ticks those boxes, I’m very grateful. I value fulfilling relationships, being healthy and well, and always working on personal development. These are things I feel passionately about, and they tend to influence my approach to people strategy.  

Nowadays, employees judge a job by how it detracts from or enhances the most important aspects of their life. Does it provide connection and fulfilment? Will it protect your health, support your growth and care for your family?  

I'm motivated by putting frameworks in place so that employers can say yes to all those things as that’s how people will have the best experience at work. That’s what we’re aiming for at Phlo.

What do you like to do in your spare time?

After work, I like to exercise most days (HIIT, pilates or a run) and wind down later with yoga. I love cooking healthy meals so am always pottering about the kitchen. I’ve recently got into audiobooks so am listening to them at every available opportunity! At weekends I’ll usually be sipping on G&Ts with my friends or chilling and playing videogames with my partner, Craig.

If you'd like to join the Phlo team and help us shape the future of Pharmacy, check out our vacancies on our careers page.

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